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Buying a print

Terms & conditions

If you are interested in purchasing any of the prints you can use our online shop, alternatively please email us with the image name and your requirements and we can process your order. We can accept payment by cheque or if you are using our online shop you can pay with your debit or credit card using Google Checkout.

Refund policy

If you are not completely satisfied with your print we are happy to offer you a full print refund within 30 days of purchasing your print. This is on the condition that is it is returned to us undamaged.

We endeavor to deliver your print to you in pristine condition. If you find your print damaged in any way please contact us within 7 days of receiving the artwork for a full refund or replacement.

We hope you enjoy your print for years to come, due to the longevity of the printing methods and the materials we use your print should stay in pristine condition, however in the unlikely event you notice any fading to your print we will replace it for you. For best longevity we do recommend the artwork is not placed in direct sunlight and as with all artwork should not be displayed in a position that is affected by a variance of humidity and temperature. Display or store at a temperature of 10°C to 25°C and a relative humidity of 40% to 60%.

Packaging

Where possible the limited edition prints will be packaged in a protective plastic sleeve, sandwiched between cardboard or MDF to ensure no damage is incurred during delivery. The size of some of the prints prevents us from using a protective plastic sleeve, in these cases we will ensure the prints are packaged securely in acid-free tissue paper.

Delivery

We will process your order as swiftly as possible. Please allow 28 days from receipt of payment for delivery, although we hope to deliver well within this time. If for any reason we anticipate an excessive delay in delivering your artwork we will contact you.

Delivery costs are not included in the price as this is dependant on size, weight and location. For UK addresses please refer to the table. For delivery to non-UK addresses please contact us for delivery information.

Pricing

Turner & Moss Photography reserve the right to change the pricing of any individual print at any time. Any changes in pricing that may occur will not affect orders that are being processed at the time of change.

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